Last Updated: 29-10-2024

At ecustomsoccer, we prioritize your satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Introduction to Our Return and Refund Policy

We take pride in providing high-quality custom soccer jerseys, uniforms and shorts. Our goal is to ensure you are thrilled with your purchase. However, if you need to return an item, please follow the guidelines outlined in this policy.

2. Return Eligibility Criteria

Conditions for Returns

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • In their original condition with all tags attached

Time Frame for Returns

Returns are accepted within 30 days from the date of delivery.

3. Non-Returnable Items

Custom Items Policy

Please note that custom or personalized jerseys, uniform or short are non-returnable. This includes items that have been customized with names, numbers, or specific designs.

4. Incorrect Orders and Resolution

If an order is incorrectly produced, we will recreate and reship your order free of charge. You may keep your initial received order as well. To resolve this issue:

  • Email us your order number, images of your order, and the reason for your concern at ecustomsoccer@gmail.com.
  • Our Support Representatives will respond within 24 hours.

5. Return Process

Steps to Initiate a Return

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service team at ecustomsoccer@gmail.com. to request a return.
  • Step 2: Provide your order number and the reason for your return.
  • Step 3: Once your return request is approved, you will receive instructions on how to ship the item back to us. Please ensure the item is securely packaged to prevent damage during transit.

6. Refund Process

Processing Time for Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria.
  • Refunds will be processed within 7-10 business days after the returned item has been received and inspected.

Method of Refund

Refunds will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

7. Contact Information for Support

If you have any questions or need assistance regarding our return and refund policy, please do not hesitate to contact us:

  • Email: ecustomsoccer@gmail.com.

Thank you for choosing ecustomsoccer! We appreciate your business and look forward to serving you again.